How Speakeasy Supports Our Enterprise Customers
1. Automatic SDK Maintenance
A core aspect of Speakeasy’s value proposition is keeping SDKs up to date with key changes in languages, frameworks, and dependencies.
Speakeasy ensures that these updates are propagated to the SDKs maintained for customers, and posts such updates automatically in the SDK pull requests created.
Note
It is recommended to upgrade to the newest version of Speakeasy to ensure SDKs benefit from the latest updates. Customers using Speakeasy via GitHub Actions will automatically use the most recent version.
2. Support SLAs
Speakeasy is committed to providing rapid response and resolution to any issues you raise. With this in mind, we offer:
- A dedicated customer support channel (Slack, Teams).
- Prioritized ticket resolution based on severity (P0, P1, P2 SLAs).
- SLAs for question response and ticket triage are detailed below.
3. Uptime SLAs
Core systems (code generation, app, CLI) uptime: 99.99% uptime per calendar month
- Calculation: Total uptime minutes per calendar month / total minutes per calendar month
- Credit on SLA breach:
- Uptime between 95% - 99.99%: 10% of the fee applicable in that month
- Uptime less than 95%: 20% of the fee applicable in that month
Current and historical metrics can be viewed at https://status.speakeasyapi.dev/
In no instance will the total credits in a given month for Technical Support SLA breaches or Uptime SLA breaches exceed the total fee applicable from the customer in that month.